It's been confirmed that Sega is working on a patch for Sonic Colors: Ultimate and is assessing the intense graphical glitches seen in the Nintendo Switch version of the game. It's also been confirmed that some of the worst graphical glitches seen over the past few days is due to players running the game on an emulator.
This news comes from Sonic the Hedgehog's Social Media Manager Katie Chrz who tweeted about the game's rough launch. According to Chrz, Sega is currently working on a patch for Sonic Colors: Ultimate but progress is slow as the team is trying to "figure out what bugs are legitimate".
It's not explicitly stated by Chrz, but it's possible that some of the more intense graphical glitches seen over the weekend have been spread by someone who has likely pirated the game and is playing the pirated version on an emulator. If you have a legitimate problem you'd like to see fixed, you can submit a bug report here.
For now, it seems like the most stable way to play the game is on PlayStation 4 or 5 via backward compatibility until Sega releases a patch on Nintendo Switch. The publisher hasn't stated when the patch will go live, but it likely won't take too long considering the scale and frequency of the issues.
If you're one of the many people that have been burned by Sonic Colors: Ultimate's buggy Switch port, you may be interested to know that there are people claiming that Nintendo has loosened its refund policy in response to these issues. These reports are unconfirmed, but its worth giving a try if you want to refund the game and buy it for a different platform.
Thankfully, Sonic Colors: Ultimate on PS4 seems to run perfectly fine. If you'd like to learn more about the game, you can read our review here. Sonic Colors: Ultimate launches on September 7 – for those who haven't pre-ordered – on PC, PS4, Xbox One, Nintendo Switch, and is playable on Xbox Series X and PS5 via backward compatibility.